Support Center

How do I customise the email and ticket sent to my customers?

Last Updated: Aug 22, 2016 04:10PM AEST
When a customer buys a ticket, they are sent an email that confirms their purchase - it also has their ticket + receipt attached. You can create custom information that is send to the customers through the 'Email and Ticket' administration section. The Email and Ticket section can be found in the left navigation panel on your screen - within your event.


Under the Email and Ticket section, you can create the email your customers will receive after completing their order. You can customise the email in the Email Text section. There is a 5000 characters maximum for emails.  


Thank you for purchasing a ticket to the EVENT NAME. Please see your ticket and receipt attached to this email. We hope you enjoy the event!

The venue details are:
Do they need to print their ticket? : 
Please bring:

Kindest Regards, 
Event Organisers
Contact Details


You can also customise the ticket copy in the Ticket Text section. In this section, you can write details of your event. Or you can insert an image with your branding and any additional information. Things you may like to include: dress code, photo ID, support information, venue information etc.  Edit, then click save!

There are some text edit options in the 'ticket text' section. These allow you to create a plain text message for your customers. If you want to include formatting - DO NOT COPY FROM WORD.DOC as the coding in the file will corrupt your new ticket. We recommend using 'Text editor' or using some html codes to create formatting.

HELP ARTICLE - How do I add text formatting to my event listing?

HELP ARTICLE - Insert an image into the ticket banner

View an example of your Ticket + Receipt:
To see an example of your ticket so far, click Example Ticket under the lower left navigation panel - Actions tab. You will be able to see how your formatting is sitting and what information is on your ticket.  You will also find an example of your event receipt. 


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