Support Center

How can I send a follow up email to my customers?

Last Updated: Aug 22, 2016 04:08PM AEST

How do I send a follow up email to my customers?


After a guest attends your event you can choose to send them a follow up email. This email is sent when a guest is admitted to your event through the IWannaTicket scanner app, you will need to admit guests to your event using the IWannaTicket app to access this feature.


You can customise the information which is sent to customers through the ‘Email and Ticket’ administration section. The Email and Ticket section is found in the left navigation panel on your screen within your event.


Select the ‘Send follow up email after ticket has been scanned’ option:


Customise the email:

You can customise the email your customers will receive in the Email Text section. You can include formatting, images and links. There is a 5,000 character maximum for emails.

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