Support Center

How can I send a follow up email to my customers?

Last Updated: Jan 25, 2018 11:43AM AEDT

How do I send a follow up email to my customers?

 

After a guest attends your event you can choose to send them a follow up email. There are 2 options for sending follow up emails - sending an email automatically once a ticket has been scanned or sending at a scheduled time.

Sending an email at a scheduled time.

You can customise the information which is sent to customers through the ‘Email and Ticket’ tab in each of your events. The Email and Ticket section is found in the left navigation panel on your screen within your event. 

Select the ‘Send follow up email at a scheduled time’ option and using the text editor add your email text. This can include formatting, links and images. Next, using the scheduling buttons set the date and time you'd like to send your email and save your changes.


Sending an email once a ticket has been scanned.

This email is sent when a guest is admitted to your event through the IWannaTicket scanner app, you will need to admit guests to your event using the IWannaTicket app to access this feature.

 

You can customise the information which is sent to customers through the ‘Email and Ticket’ tab in each of your events. The Email and Ticket section is found in the left navigation panel on your screen within your event. 

 

Select the ‘Send follow up email after ticket has been scanned’ option:

 

Customise the email:


You can customise the email your customers will receive in the Email Text section. You can include formatting, images and links. There is a 5,000 character maximum for emails.

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